Privacy Policy

Catalysing Outcomes Pty Ltd (ABN 25 673 693 564) respects your right to privacy and, any personal information provided by you to the Company will be held in confidence. This policy outlines how Catalysing Outcomes Pty Ltd handles personal information in accordance with the Privacy Act 1988 (Cth), and Privacy and Data Protection Act 2014 (Vic). The Policy applies to all personal information provided to Catalysing Outcomes Pty Ltd and information about individuals obtained from other sources.

Definitions

“Non-Personal Information” refers to information that is not personally identifiable to you, which we automatically collect when you access our website using a web browser. This type of information may also include publicly available information that is shared between you and others.

“Personal Information” is non-public information that is personally identifiable to you, which we obtain to provide you with our website’s services. This may include information such as your name, email address, and other related information that you provide to us or that we obtain about you.

Collection of personal information

Catalysing Outcomes Pty Ltd collects and holds personal information (including sensitive information) about prospective, current and past clients, employees, volunteers and contractors. The purposes of collecting this information is to:

  • Enable Catalysing Outcomes Pty Ltd to deliver consulting services; and
  • Meet the wider functional needs of Catalysing Outcomes Pty Ltd, including financial management, legal accountability, and national reporting requirements; and
  • Meet the requirements of Legislation.

Catalysing Outcomes Pty Ltd will only collect personal information using lawful and fair means, and not in an unreasonably intrusive way.

Method of collection

Catalysing Outcomes Pty Ltd takes all reasonable steps to ensure that information collected:

  • is necessary for the company’s purposes; and
  • is relevant to the purpose of collection; and
  • is collected in a fair way, with consent where reasonably possible and without unreasonable intrusion; and
  • is as up to date and complete as reasonably possible.

Where Catalysing Outcomes Pty Ltd collects personal information about an individual directly from that individual, it will take reasonable steps to ensure that the individual is aware of:

  • the identity of Catalysing Outcomes Pty Ltd and contact details; and
  • the fact that they are able to gain access to the information; and
  • the purposes for which the information is collected (“the primary purposes”); and
  • to whom (or the types of individuals or organisations to which) the Company usually discloses information of that kind; and
  • any law that requires the particular information to be collected; and
  • the main consequences (if any) for the individual if all or part of the information is not collected.

Use of disclosure

Catalysing Outcomes Pty Ltd uses or discloses personal information collected for its primary use, with the prior consent of the individual except in any of the following situations where the use and disclosure of information may be required for a secondary purpose:

  1. If the information directly relates to the primary purpose; or
  2. The use or disclosure of the information is required or authorised by or under an Australian law or a court/tribunal order; or
  3. For personal information, if the use or disclosure is necessary for research, or the compilation or analysis of statistics, other than for publication in a form that identifies any particular individual; and
    1. it is impracticable for Catalysing Outcomes Pty Ltd to seek the individual’s consent before the use or disclosure; andin the case of disclosure – Catalysing Outcomes Pty Ltd reasonably believes that the recipient will not disclose the information; or
    2. Catalysing Outcomes Pty Ltd reasonably believes that the use or disclosure of the information is reasonably necessary for one or more enforcement related activities conducted by, or on behalf of, an enforcement body.

Individuals may request that Catalysing Outcomes Pty Ltd does not send direct marketing communications to them by contacting the Company in writing.

Catalysing Outcomes Pty Ltd will not use sensitive information for the purpose of direct marketing without the individual’s consent.

Catalysing Outcomes Pty Ltd has advised the individual that they can request not to receive direct marketing communications by contacting the Company in writing.

Data quality

Catalysing Outcomes Pty Ltd will take reasonable steps to make sure that the personal information it collects, uses or discloses is accurate, complete and up to date. If Catalysing Outcomes Pty Ltd is to ensure quality and accuracy of personal information, this places an obligation upon the individual to provide relevant and accurate information to the Company.

Data security

Catalysing Outcomes Pty Ltd will take all reasonable steps to ensure that the personal information it holds is protected from misuse, loss, or unauthorised access, modification or disclosure.

The Company will also take all reasonable steps to destroy or permanently de-identify personal information if it is no longer needed for any purpose. Destruction of personal information will be carried out according to Catalysing Outcomes’ disposal schedules.

Openness

Catalysing Outcomes Pty Ltd makes this Privacy Policy available on its website.

On request by a person to the Company, Catalysing Outcomes Pty Ltd will take reasonable steps to let the person know, generally, what sort of personal information it holds, for what purposes, and how it collects, holds, uses and discloses that information.

Access to and correction of personal information

Access

If Catalysing Outcomes Pty Ltd holds personal information about an individual, it will provide the individual with access to the information on request by the individual, except to the extent that:

  1. Giving access would have an unreasonable impact on the privacy of other individuals; or
  2. The request for access is frivolous or vexatious; or
  3. The information relates to existing or anticipated legal proceedings between Catalysing Outcomes Pty Ltd and the individual, and would not be accessible by the process of discovery in those proceedings; or
  4. Giving access would reveal the intentions of Catalysing Outcomes Pty Ltd in relation to negotiations with the individual in such a way as to prejudice those negotiations; or
  5. Giving access would be unlawful; or
  6. Denying access is required or authorised by or under an Australian law or a court/tribunal order; or
  7. Both of the following apply:
    1. Catalysing Outcomes Pty Ltd has reason to suspect that unlawful activity, or misconduct of a serious nature, that relates to Catalysing Outcomes’ functions or activities has been, is being or may be engaged in; and
    2. Giving access would be likely to prejudice the taking of appropriate action in relation to the matter; or giving access would be likely to prejudice one or more enforcement-related activities conducted by, or on behalf of, an enforcement body; or giving access would reveal evaluative information generated within Catalysing Outcomes Pty Ltd in connection with a commercially sensitive decision-making process.

Catalysing Outcomes Pty Ltd will respond to a request for access to personal information within a reasonable period and give access to the information in the manner requested by the individual, if Catalysing Outcomes Pty Ltd considers that it is reasonable and practicable to do so. If Catalysing Outcomes Pty Ltd has refused access, it will provide reasons for the refusal.

Correction

If Catalysing Outcomes Pty Ltd holds personal information about an individual and either:

  • Catalysing Outcomes Pty Ltd is satisfied that, considering the purposes for which the information is held, the information is inaccurate, out of date, incomplete, irrelevant or misleading; or
  • the individual requests Catalysing Outcomes Pty Ltd to correct the information;

Catalysing Outcomes Pty Ltd will take such steps (if any) as reasonable in the circumstances to correct that information to ensure that, having regard to the purpose for which it is held, the information is accurate, up to date, complete, relevant and not misleading, within a reasonable time frame.

If changes have been made to information that has previously been disclosed to a third party, and the individual requests that the third party be notified of the correction, Catalysing Outcomes Pty Ltd will take all reasonable steps to give that notification, unless it is impracticable or unlawful to do so.

Refusal to correct personal information

If Catalysing Outcomes Pty Ltd determines that it will not alter the personal information as requested by the individual, it will provide written notice of this decision, including the reasons for a refusal and the mechanisms available to the individual to gain more information.

Request to associate a statement

If Catalysing Outcomes Pty Ltd refuses to correct personal information as requested by the individual, the individual may request that Catalysing Outcomes Pty Ltd associates a statement with the information to the effect that the information may be inaccurate, out of date, incomplete, irrelevant or misleading. Catalysing Outcomes Pty Ltd will take all reasonable steps to ensure that this statement is apparent to users of the information.

Costs

Catalysing Outcomes Pty Ltd will not charge an individual for making a request for correction of personal information, for correction of the personal information, or for associating a statement with the personal information.

Sensitive information

Catalysing Outcomes Pty Ltd will not collect sensitive information about an individual unless:

  • the individual has consented; or
  • the collection is required under law; or
  • the collection is necessary to prevent or lessen a serious and imminent threat to the life or health of any individual, where the individual whom the information concerns:

Despite the above, Catalysing Outcomes Pty Ltd may collect sensitive information about an individual if the collection:

  • is necessary for research, or the compilation or analysis of statistics, relevant to its consulting services; or
  • there is no reasonably practicable alternative to collecting the information for that purpose; and
  • it is impractical for Catalysing Outcomes Pty Ltd to seek the individual’s consent to the collection.

Information Privacy Enquiries

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained. All enquiries must be in writing to Catalysing Outcomes Pty Ltd.