Category: Blog

  • Holiday Spending on Pets Soars

    With pets being part of 69% of Australian households, it is no surprise that retailers are capturing a significant market share of pet-related gifts during this December peak holiday season. The self-wash business experiences a spike during the holiday season as people want their animals to look and smell good. The holiday season also attracts…

  • Navigating Union Demands in the Retail Sector

    Recently, Woolworths, one of Australia’s largest retailers, found itself embroiled in significant labour disputes, particularly in its warehouse and distribution sectors, when workers, backed by union representatives, called attention to concerns about working conditions, compensation, and automation. These disputes unfolded in the context of broader trends in the labour movement, highlighting the increasingly complex relationship…

  • Leveraging Real-Time Intelligence in Modern Contact Centres: Driving Immediate Improvements in Customer Experience

    Background At Catalysing Outcomes, we recognise that the contact centre industry is expanding rapidly, becoming a critical touchpoint for businesses communicating with customers, whether for inbound service requests or outbound sales efforts. Contact centres serve as the backbone of customer support, handling queries, technical support, and transactions, often in real time. However, with increasing demand…