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Recently, Woolworths, one of Australia’s largest retailers, found itself embroiled in significant labour disputes, particularly in its warehouse and distribution sectors, when workers, backed by union representatives, called attention to concerns about working conditions, compensation, and automation. These disputes unfolded in the context of broader trends in the labour movement, highlighting the increasingly complex relationship
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Background At Catalysing Outcomes, we recognise that the contact centre industry is expanding rapidly, becoming a critical touchpoint for businesses communicating with customers, whether for inbound service requests or outbound sales efforts. Contact centres serve as the backbone of customer support, handling queries, technical support, and transactions, often in real time. However, with increasing demand
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In recent times, it’s become increasingly evident that many consumers are not as bothered by the surcharges imposed by restaurants and cafes during public holidays and weekends as some business owners might expect. In fact, many customers understand the rationale behind the surcharge, recognising it as a necessary adjustment to cover the additional costs of